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Do I Have to Wait for the Insurance Company Before Repairing Maine Storm Damage?

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Hurricane Irene visited Maine yesterday. Fortunately, the southern Maine wind damage was mostly limited to fallen trees and limbs – at least judging by our clients who contacted us to report an insurance claim.

The most common claim question today is “A tree fell on my house. Can I remove it, or do I have to wait for the insurance company to inspect it”? As this prior post explained, fallen trees aren’t always covered by insurance. But, if a tree lands on your home or other structure, your homeowners or business policy probably covers both the damage it causes and the cost to remove it.

Generally, it’s fine to remove the tree from your home or driveway to assess the damage and to  make temporary repairs to preserve your property. You don’t need to wait for the insurance adjuster to see it; they can usually tell what happened by the scars that the tree or limb left behind.

5 Things to Do if a Tree Falls on Your Property

  • Document the damage with digital photos or video.
  • Take action to preserve your property from further damage. Remove the tree from the structure, make temporary repairs, or move property indoors.
  • Save damaged property for the insurance company to inspect.
  • Schedule – but don’t begin – permanent repairs. Repair contractors are very busy after a natural disaster. The earlier you schedule your job with a reputable, experienced and insured contractor, the better the chance of your property being repaired faster. Do not start repairs until the insurance company has a chance to see your damage.
  • Report your claim. Noyes Hall & Allen clients can contact an agent to start the process.

If you have questions about Maine homeowners insurance, condo insurance, renters insurance or insuring your Maine business property, call Noyes Hall & Allen at 207-799-5541.

Does a Maine Homeowners Insurance Policy Cover Hurricane Damage?

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That may be the most popular insurance question of this week as Hurricane Irene curves its way toward the East Coast.

The Good News…

Most Maine homeowners insurance policies cover wind damage, wind-driven rain, damage to a home from falling trees, and other common types of hurricane damage.

BUT…

In the past 5 years, many insurers have introduced special deductibles for property located within a quarter-mile of the coast. Sometimes, the deductible applies only in the case of a hurricane, or other “named storm”. Other insurers’ policies have higher deductibles for all wind damage, even from a February nor’easter.

These deductibles are usually expressed as a “percentage deductible”. Common deductible percentages are anywhere from 1 to 3% of your property insurance amount. In other words, on a $250,000 home, a 2% wind deductible would be $5,000, and would apply to any wind damage.

You should check your own policy to find out what kind of deductible is on your homeowners, Maine renters insurance or Maine condo insurance policy, and how large that deductible is.

What About Other Hurricane Claims?

Standard homeowners policies do not cover damage from loss of power, such as food spoilage or basement water backup caused by a sump pump not working. Often, you can buy some power failure coverage.

Likewise, homeowners policies have little or no insurance coverage for fallen trees, unless they strike a structure or block a driveway. Some insurers sell endorsements that offer limited coverage for this.

Finally, flood damage is NOT covered by homeowners policies. You must buy NFIP Maine flood insurance to have flood coverage.

FMI

For more information about Maine hurricane insurance for homes, autos, condos, boats or other property, contact Noyes Hall & Allen Insurance at 207-799-5541. If you are already a client, and need to report a Maine insurance claim, visit our web site, or call the number above for instructions.

Hitting Miranda Cosgrove’s Bus: A Liability Insurance Fable

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If your household is like mine, you have an iCarly fan. Teens and tweens across America were distraught by news that iCarly’s star Miranda Cosgrove’s ankle was broken in a bus accident, causing her to postpone her popular “Dancing Crazy” summer tour. Fortunately, no one was seriously hurt.

How Much Auto Liability Insurance Should I Buy?
That’s a question we hear often. Many people who shop for Maine auto insurance have purchased “split liability limits”, which contain separate limits for bodily injury and property damage. On split limits policies, Bodily injury is also subject to a “per person” sub-limit. If you have one of these policies, your liability coverage might say 100/300/50. This means you have $100,000 of bodily injury coverage per person, subject to a $300,000 maximum per accident; and $50,000 property damage.

What If You Cause a Serious Accident?
Let’s pretend that you were responsible for the accident that injured Miranda Cosgrove, and you had those common Maine liability limits shown above.

There were 5 people on the bus. Would $100,000 be enough to pay for any one person’s medical bills? Would $300,000 be enough for all the bus’ occupants? Maybe. Maybe not. What if our fable had a commuter bus full of people? Uh-oh.

And that’s just the injuries from one vehicle. What about the damages from lost income due to the postponement of Miranda Coscrove’s tour? What about any other vehicles that may have been involved?

Who Will Defend Me Against a Liability Suit?
This fable has a knight in shining armor! Your auto liability insurance pays defense costs – regardless of whether the suit is groundless, and in addition to the limits of your policy. As long as you have liability limits remaining, your insurer will defend you.

What if You Don’t Have Enough Liability Insurance?
 If you’re legally liable for damages, and your insurance isn’t enough to pay them, two bad things happen.

  • Your defense coverage stops. That means you have to pay for your own legal representation to defend yourself.
  • Your assets and future earnings are fair game. You could be forced to turn your home, investments, savings or other assets into cash to pay the damages. If that’s not enough, the court can garnish your future wages.

That’s a Fable. What Are the Chances?
Fortunately, they’re slim. But, celebrity sightings in Maine are common, especially in summer.  And, you might be unlucky to meet a celebrity in the worst way possible – by accident.

Remember, you don’t buy insurance to protect you from the probable – you buy it to protect your assets from financial disaster.  Buy enough to protect your assets and your future earnings. We generally recommend against split limits, and often suggest that our clients consider Maine personal umbrella insurance. For custom advice about your situation, or a Maine auto insurance quote, contact Noyes Hall & Allen agent at 207-799-5541 – and live happily ever after.

 

Three Ways Green Drivers Can Save on Maine Car Insurance

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Even Maine’s most environmentally conscious citizens usually own a vehicle. You might own more fuel-efficient or hybrid model, or you may drive fewer miles than average, but in a rural state like Maine, few people can live a car-free lifestyle.

If you own a vehicle, auto liability insurance is mandatory in Maine. But green auto insurance discounts can help you reduce your costs and your carbon footprint at the same time. Here are three ways to save money on insurance by going green.

Drive Less

Recently introduced in Maine, Progressive Snapshot discount offers you up to a 30% discount for driving less, driving more safely, and avoiding driving during those dangerous post-midnight hours. Other insurance companies are following suit.

Some people call this as Pay-as-You-Drive insurance, or PAYD. Organizations like the Better World Club, consumer advocates and public planners have advocated this type of discount. A study by the Pacific Institute for Climate Solutions (,pdf) concludes that “…PAYD changes insurance into a variable cost, so motorists save money when they reduce their mileage. As a result, they tend to drive less.”

While it’s not for everyone, many people who drive only when necessary could rack up significant car insurance savings. Do you qualify for the Snapshot discount? Check our recent blog post, or call your local Maine Progressive Insurance Agent.

Get a Hybrid or Electric Vehicle

Companies like Travelers Insurance offer Maine insurance discounts for electric and hybrid vehicles.  Would you like a Maine Electric or Hybrid car insurance quote? Click on the link to the left or contact Noyes Hall & Allen at 207-799-5541.

Go Paperless

There are two ways to save money on your insurance by going paperless.

  • Paperless policy delivery – The insurance company produces electronic copies of your documents, which you can retrieve on your computer, smartphone or iPad. Paperless insurance discounts pass the savings along in the form of lower rates.
  • Paperless billing (electronic funds transfer, or EFT) – You can save $60 a year on your car insurance by setting up automatic monthly withdrawal of your premiums. Instead of the insurance company mailing you a bill, they take the money from your checking account. This saves paper, time and postage. It also avoids a potentially catastrophic lapse in insurance coverage due to late payments.

By being a green insurance buyer, you do good for the environment AND your budget. For more information about green insurance discounts contact our Greater Portland, Maine insurance agency.    We’re independent and committed to you!

Three Ways to Keep Epsilon Spammers from Phishing Your Money!

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On March 30, Epsilon, one of the world’s largest email marketing companies, reported a breach of their system.  Epsilon sends more than 40 billion emails a year to consumers who register on one of their clients’ websites or who give their email addresses while shopping.

Have You Received an Email Like This One?

“Dear Valued Customer,
On March 30th, we were informed by Epsilon, a company we use to send emails to our customers, that files containing the email addresses of some [company name here] customers were accessed without authorization.”

Millions of people have. As of April 18, 2011, clients of more than 100 companies and brands have been hit, including big names like GlaxoSmithKline, Shell, Radio Shack, PacSun, Capital One, JPMorgan Chase, J. Jill, Sears, Crate & Barrel, Walgreens and Abercrombie & Fitch.

According to Epsilon, the breach was limited to email addresses or customer names only; they report that no other personal identifiable information was stolen. Despite that, many security experts are concerned about the implications.

Having even a person’s email address and their spending habits or favorite brands may make it easier to craft a sophisticated phishing attack. For example, you could get an email that appears to be from a company you know and trust, asking you to log in and provide  information that may seem harmless. This nefarious technique is called “spear-phishing”.

Prevent Phishing Attacks

1.  Stay on guard – especially now. Be extra careful about where you click and what information you enter on a website.

2.  Scrutinize emails from any company. Look for typos and strange URLs. Look at the email address of the sender. Don’t click on those links!

3.  Call the company in question if you get a suspicious email,. No company should be asking you for sensitive information by email.

If you have questions about identity theft in Maine, contact Noyes Hall & Allen, a Maine Trusted Choice independent insurance agent. If you’re looking for Maine data breach business insurance, our business insurance specialists can help.  Call us at 207-799-5541.

Thanks to Steve Anderson for sharing these tips, which we’re sharing with his permission.

Progressive Snapshot Debuts in Maine. 5 Questions To Ask to See if It’s Right for You

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Progressive Insurance’s Snapshot auto insurance discount launches in Maine today, featuring rates up to 30% less than before. Our South Portland, Maine insurance agency has been certified to sell this ground-breaking safe driving and low-mileage auto insurance discount. It features a small device that you install in your vehicle, which monitors your driving habits and may provide an auto insurance discount depending upon the results.

Our March 15 blog post featured a detailed explanation of Progressive’s Snapshot auto insurance discount, along with our opinion about it. We received a lot of compliments about that review, from other agents, vendors – even Progressive itself.

Is it Right For You?

The answers to these 5 questions will probably tell you.

1. Do you avoid driving regularly between midnight and 4am?

2. Do you avoid driving in heavily congested traffic?

3. Do you drive fewer than 8,000 miles a year?

4. Are you a “patient driver” (rarelybrake hard or accelerate rapidly)?

5. Will you plug a device into your car that automatically reports your driving information directly to your insurance company?

If you answered “yes” to 2 or 3 of the first 4 questions, Snapshot may be a good fit for you. If you answered “no” to question 5, forget it; you can only earn Snapshot discounts by installing (and leaving) the device in your vehicle. Remember, Snapshot is optional, and you can choose which of your vehicles you want to enroll in the discount program.

Your Maine Progressive insurance agent can advise you best. If you live in the Portland, Maine auto insurance market, call Noyes Hall & Allen at 207-799-5541. If you’re outside our market area, call your local Progressive agent.

Identity Theft in Maine – Can Insurance Help?

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Identity theft has been a hot topic in Maine recently. It’s a nearly unavoidable risk in our digital age. Many of our clients have asked about “identity theft insurance”.  We’re not aware of any insurance that can prevent identity fraud from occurring, or pay for fraudulent charges someone may make on your account. Some of the insurers we represent do offer solutions that can help if your information has already been compromised.

Experts recommend using the  3 D’s” to help you reduce the chance of identity theft, and deal with it if it does happen: Deter, Detect and Defend.

DETER Identity Theft

  • Shred financial documents before you throw them away.
  • Don’t give out personal info to anyone unless you have initiated the contact and know who you are dealing with.
  • Lock personal information at home, especially if you are having work done at your house, or have roommates.
  • Choose complex passwords. Avoid birth dates or easily guessed numbers or phrases.
  • Don’t print your Social Security Number on checks,  carry your card in your wallet, or give it out unless absolutely necessary (insurance agents may ask for it to quote your home or auto insurance; it’s not required, but does provide the most accurate quote).

DETECT by Monitoring Your Accounts

  • Inspect financial statements for charges you did not make.
  • Check your credit report for information that seems incorrect.
  • Be alert to bills that do not arrive as expected.

DEFEND Yourself as Soon as You Suspect a Problem

  • Place a “fraud alert” on your credit reports. To place an initial 90-day fraud alert, call one of the three nationwide credit reporting companies:
    • Equifax:             800-525-6285
    • Experian:          888-397-3742
    • TransUnion:     800-680-7289
  • Close accounts that have been affected. Ask for written verification that the account has been closed and any fraudulent debts wiped out.
  • File a police report.

Identity Fraud Insurance in Maine

Your Maine insurance agency probably sells products that can reimburse you from expenses incurred to help you recover from identity theft.

 Identity Fraud Insurance May Pay for:

  • Cost of notifying merchants, credit agencies and lenders.
  • Lost wages and incurred daycare expenses for time you spend notifying authorities and lenders.
  • A “resolution service” to work with you through the process.
  • Fees for re-applying and re-issuing government-issued personal documentation.
  • Loan application fees for re-applying if your application was rejected because of incorrect credit information.
  • Attorney fees for defense of lawsuits from creditors, criminal charges, or contesting wrongfully incurred tax liability.

 

Identity Fraud Insurance Does NOT pay for:

  • Fraudulent charges on a credit card (these are usually wiped out by the lender, provided you notify them promptly).
  • Extra expenses you may incur because your credit was frozen due to suspected identity fraud.

Many of the insurance companies we represent sell Identity Fraud Expense Reimbursement coverage. To speak with an experienced Maine insurance agent, contact us at 207-799-5541.  For more information about identity theft, we recommend the FTC’s consumer web site.

 

Avoiding Commercial Building Roof Collapse: Removing Snow from a Roof

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This week’s snow has accumulated on the roofs of Maine homes and commercial buildings, increasing the risk of collapse and ice dams. The snow has finally stopped in Portland, Maine – at least temporarily. It’s a good time to evaluate whether you need to remove snow from a roof.

High-Risk Areas – Heavy Snow Load Can Cause Roof Collapse

  • Large, flat roofs, or those with less than a 30º slope.
  • Heavily insulated roofs
  • Roofs with previous structural damage or stress.
  • Shaded areas, where snow can freeze into ice.

Evaluate Your Commercial Roof Before Snow Load is Critical

  • Create a plot plan to identify skylights, drains and scuppers, wiring and equipment.
  • Monitor rooftop conditions throughout the winter to identify ice buildup, blocked drains and snow drifts.
  • Use experienced, knowledgeable employees or (preferably) hire an outside contractor.
  • Hire only experienced contractors who can provide proof of business general liability insurance.

Warning Signs of Roof Collapse

  • Improper operation of doors or windows.
  • Deflection of ceiling finishes or exposed beams.
  • Roof leaks
  • Sprinklers moved from their normal positions
  • If you notice these, contact a structural engineer or your local building inspector.

How to Safely Remove Snow from a Roof

  • Do not remove snow all the way down to the roof membrane.
  • Use plastic shovels – never metal – on your roof.
  • Fill a plastic tarp with snow and release over the side of the building, carefully watching where snow is landing to avoid people and property.
  • If using a snow blower, adjust to prevent rotating components from contacting the roof surface.

Most Maine business property insurance policies cover roof collapse. Policies do not typically cover maintenance such as snow removal or other prudent loss prevention measures. If you have questions about commercial building insurance, contact the experienced Maine insurance agents at Noyes Hall & Allen Insurance at 207-799-5541.

We’re proud to be agents of Acadia Insurance, MMG Insurance and Hanover Insurance,  whose loss control tips which were used in this blog post.

What Should I Do When Someone Hit My Parked Car in Maine?

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This week alone, two of my friends’ parked cars have been hit by someone else. One in Portland Maine. The other in Westbrook, Maine. A responsible person would leave their contact information for the poor victim, but that doesn’t always happen. If you can’t identify who hit your car, you have little recourse but to use your own insurance.  However, if you can identify the other party, this information may be helpful.

Flickr photo by gillicious
Flickr photo by gillicious

What To Do If Someone Hits Your Car in Maine

  • If it’s safe to do so, get the person’s name, address, phone number and insurance company information – BEFORE the police arrive!
  • Call the police if the total damage (both vehicles) appears to be more than $1,000. If there’s visible damage – even minor – it’s probably more than $1,000.
  • Give your statement to the police. Don’t admit any fault to the other driver, or argue about whose fault the accident was.
  • Report the accident to your Maine auto insurance agent.

Should I Use My Insurance or Theirs?

If the accident was clearly the other driver’s fault (e.g. you were legally parked), try their insurance first.  Using their insurance avoids having to pay your collision deductible, allows you to keep your Maine car insurance discounts, and contains no daily limit on rental coverage. Of course, if  you’re a victim of a hit-and-run accident, you have no choice but to use your own insurance. Your own local insurance agent can help you start the process.

Use their insurance if:

  • You got their insurance information at the scene, or can quickly get the Maine police report (many police reports aren’t available for several days).
  • Their insurance company accepts responsibility quickly (within 24 hours after you contact them).
  • You did not buy collision coverage on your own policy.

The Other Company Isn’t Responding After the Accident

The other insurance company must confirm liability before they accept responsibility to fix your car. They do this in one of three ways:

  • Their customer admits to them that they were clearly at fault (e.g. hit your parked car, rear-ended you at a stop light).
  • The police report says the other driver was at fault (police reports may not be available for several days).
  • After their own investigation, the insurance company determines that their customer was at fault.

If it’s taking too long for the insurance company to accept responsibility, you may choose to make a claim on your own policy.  You’ll have to pay your collision deductible, but at least you’ll get your car fixed, and get on with your life.

Will I Get My Deductible Back if My Insurance Company Collects from the Other Insurance Company?

Yes. if they collect from the other insurance company (a process called “subrogation”), your Maine insurance company will reimburse your deductible, and wipe the accident off your record.

Who Will Help Me Deal With The Other Insurance Company?

That depends on where you bought your insurance.  If you bought your car insurance or Maine commercial vehicle insurance from an independent local Maine insurance agent like Noyes Hall & Allen, they can help you report that claim to the other company. Your claim against the other insurance company should not affect your insurance company or your policy.

If you bought your Maine car insurance online, you’re probably on your own. One more reason to buy insurance from a local agency instead of a computer or 800 number. 

Of course, if you have no insurance at all on your vehicle, you’re really on your own.

 

How to Remove An Ice Dam From Your Roof

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After a few mild years, Maine is in the middle of an “old-fashioned winter”, which means plenty of snow and cold temperatures. Our Maine insurance agency is prepared for homeowners insurance claims for damage caused by frozen pipes, weight of snow, and ice dams.

What is an Ice Dam?

icicles_Ice_DamIf you have icicles hanging from your roof, there’s probably an ice dam behind them.  An ice dam is a ridge of ice that builds at the edge of a roof which prevents melting snow from draining off the roof. The melting snow above feeds the dam below. Draining water backs up behind the dammed ice. It flows into your attic through cracks and openings in your roof covering. From the attic it flows into your home, damaging walls, insulation and ceilings.

How to Prevent Ice Dams

Differences in temperature of various areas of your roof cause ice dams. The best prevention is a combination of insulation and ventilation. A well-ventilated attic keeps cold air circulating, maintaining a constant temperature. Proper insulation keeps the warm air in your home, allowing the ventilation to do its job.

Remove snow from the lowest 5′ of your roof with a snow rake if possible. Leave 2-3 inches of snow on the roof to prevent shingle damage. It’s safest to work from the ground. If you must get on a ladder, have someone to “spot” you. Make sure your ladder is on secure footing, and stay away from electrical lines.

How to Remove an Ice Dam

Raking Snow from RoofRemoving an ice dam is delicate and dangerous work. You should not attempt it yourself unless you are physically capable. You can damage your roof or injure yourself if you do it improperly.

  • Remove snow from your roof. If you DIY, use a “roof rake” and a push broom. If not, plenty of local contractors are available to do this for you.
  • If water is flowing into your home, you can ease the flow by making a channel through the dam with warm water. DO NOT use a sharp object to break the dam. You will damage your roof!
  • Some people use a thawing agent to help melt the dam. Some put the melting agent in nylon netting (womens’ hosiery in a pinch) to hold it in place over the dam. Others recommend against this,  saying that it can damage shingles.

Does Homeowners Insurance Cover Ice Dams?

Many Maine homeowners policies cover interior water damage caused by ice dams. Typically not covered are the cost to remove the dam.

Ice dams do not usually damage a roof that’s in good condition. Once the ice melts, the shingles lay back down. If your shingles were in good condition, and ice damages them, your policy might pay to replace them. Policies and conditions vary.  Check with your agent or insurance company to be sure.

For answers to your questions about Maine homeowners insurance or Maine business property insurance , call 207-799-5541. Your personal or business insurance agent at Noyes Hall & Allen is ready to help.